Linguistic Experience Audits
See exactly where language is costing you customers.
Analytics show you the drop-offs. They don't show you the sentence that caused them.
A Linguistic Experience Audit does — across your website, product, onboarding, emails and support.
What it is
One audit. Every surface your customer reads.
- Website
- Product
- Onboarding
- Emails
- Support content
The deliverable in one line
A map of the hidden friction breaking trust, clarity and engagement — and what to do about it.
When to run one
Five signals it's time for a linguistic audit.
- 01Users abandon onboarding
- 02Product messaging feels inconsistent
- 03Localized experiences underperform
- 04Brand voice varies across touchpoints
- 05Teams receive recurring support questions
My audit framework
Five steps from discovery to action.
Discover
Align on goals, audiences and the product context that shapes every word.
Analyze
Walk every critical journey end-to-end, exactly as your users do.
Diagnose
Pinpoint where the language is causing friction, doubt or drop-off.
Recommend
Hand over prioritised, ready-to-ship fixes — not abstract advice.
Support
Optional rollout support while your team implements the changes.
Deliverables & fit
What lands in your inbox.
- 1Audit report
- 2Opportunity map
- 3User journey analysis
- 4Strategic recommendations
- 5Executive summary
Ideal for
- Scaling SaaS companies
- HealthTech teams
- Global product organizations
- Localization leaders
- Product marketing teams
Beyond the dashboards
The friction your dashboards can't see is written, not coded.
An audit surfaces it — and tells you, line by line, what to change first.
Book a Discovery Call